WEBVTT 1 00:00:00.630 --> 00:00:02.870 line:15% When we started Life Services six years ago, 2 00:00:02.870 --> 00:00:05.070 line:15% we knew that we could not do this work on our own. 3 00:00:05.070 --> 00:00:07.090 line:15% We knew that we needed community partners 4 00:00:07.090 --> 00:00:08.610 in the same way we can't deliver 5 00:00:08.610 --> 00:00:11.250 on the promise of healthcare without our health partners, 6 00:00:11.250 --> 00:00:13.200 without hospitals and pharmacies 7 00:00:13.200 --> 00:00:15.550 and clinicians and therapists, 8 00:00:15.550 --> 00:00:17.170 so we started building partnerships 9 00:00:17.170 --> 00:00:19.500 with food banks and housing authorities, 10 00:00:19.500 --> 00:00:21.950 with public school systems, 11 00:00:21.950 --> 00:00:25.130 Head Start locations back six years ago. 12 00:00:25.130 --> 00:00:28.470 We knew that those groups had engagement points 13 00:00:28.470 --> 00:00:30.740 with our members, sometimes even more frequently 14 00:00:30.740 --> 00:00:33.770 than our health partners would, and when COVID hit, 15 00:00:33.770 --> 00:00:37.703 we were really able to lean on and lean into those partners 16 00:00:37.703 --> 00:00:39.760 that we had established. 17 00:00:39.760 --> 00:00:42.960 We knew that, as the mandates came down 18 00:00:42.960 --> 00:00:47.310 and asked particularly our senior members to stay home, 19 00:00:47.310 --> 00:00:49.030 that many of them may rely 20 00:00:49.030 --> 00:00:51.740 on senior centers or congregate meals. 21 00:00:51.740 --> 00:00:53.740 How could CareSource step into the gap 22 00:00:53.740 --> 00:00:56.350 to make sure that food insecurity wasn't going to increase 23 00:00:56.350 --> 00:00:57.720 on our senior members? 24 00:00:57.720 --> 00:01:00.238 And worked with the Ohio Association of Food Banks 25 00:01:00.238 --> 00:01:03.880 and Indiana and Georgia, their food bank associations, 26 00:01:03.880 --> 00:01:06.460 to do senior commodity boxes. 27 00:01:06.460 --> 00:01:08.430 We knew, as the school systems shut down, 28 00:01:08.430 --> 00:01:10.890 that many of our children receive 29 00:01:10.890 --> 00:01:12.880 free and reduced lunch and breakfast. 30 00:01:12.880 --> 00:01:15.590 And so now that was gonna be an added burden 31 00:01:15.590 --> 00:01:17.440 in their households for food security, 32 00:01:17.440 --> 00:01:18.693 and so a lot of our early efforts 33 00:01:18.693 --> 00:01:21.500 in COVID went into food security. 34 00:01:21.500 --> 00:01:23.760 The other partnership that I think is critically important 35 00:01:23.760 --> 00:01:25.600 and one that we may not think about 36 00:01:25.600 --> 00:01:28.083 when we're sheltering in place is it's really hard 37 00:01:28.083 --> 00:01:30.690 to shelter in place when you don't have shelter. 38 00:01:30.690 --> 00:01:32.680 And so working with our homeless shelters 39 00:01:32.680 --> 00:01:34.630 and our domestic violence groups 40 00:01:34.630 --> 00:01:38.310 to make sure that they had the personal protective equipment 41 00:01:38.310 --> 00:01:39.780 and cleaning equipment 42 00:01:39.780 --> 00:01:40.822 and all of the things that they needed 43 00:01:40.822 --> 00:01:44.150 to keep our members in the shelters safe 44 00:01:44.150 --> 00:01:45.350 while we were all learning 45 00:01:45.350 --> 00:01:48.170 about what it was gonna take to really fight the virus. 46 00:01:48.170 --> 00:01:51.670 I'm so proud of the work of all of the CareSource employees 47 00:01:51.670 --> 00:01:54.810 that are out in our community and the Life Services teams, 48 00:01:54.810 --> 00:01:58.550 about how they were able to pivot that one-on-one 49 00:01:58.550 --> 00:02:00.560 to really thinking and being creative 50 00:02:00.560 --> 00:02:01.980 about how we continue to support our members 51 00:02:01.980 --> 00:02:03.199 and support each other. 52 00:02:03.199 --> 00:02:05.782 (upbeat music)