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<v ->There were a lot of challenges in 2020,</v>

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and so it makes you very reflective

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about what the future holds.

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I think one of the things I learned

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is that we're a very flexible organization.

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The job has to be done.

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We have to take care of our members,

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we have to continue to work with our partners,

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including our healthcare providers

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and our community partners,

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so we had to figure out how to make that happen.

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In addition to that, we had to take care of ourselves.

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And there is a constant reminder,

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you can't take care of others

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if you can't take care of yourself,

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so I think the flexibility was critical.

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I would point out that last year

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was an unusual year for lots of reasons.

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We had a public health pandemic that we were dealing with,

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but there was also other things that came up last year.

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We, all of a sudden, were having more conversations

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about diversity, equity and inclusion

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that we had not had such a degree in the past.

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And I think what we did, it became a safe space.

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There were opportunities where the organization

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brought in speakers to talk about diversity,

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equity and inclusion

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just to open up the conversation.

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We have a number of employee network groups

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within our organization

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that represent different perspectives.

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And so, I think what was helpful is to see,

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yes, it's okay to talk about it,

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yes, it's okay not to have all the answers,

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but the fact that we have an open forum

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to have those discussions becomes important.

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The pandemic in terms of mental health and isolation

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and just working differently, was a challenge for folks.

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I think being able to focus on our members

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gives us that purpose and helped us get through it.

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But some things we're gonna continue to do differently

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than we have in the past.

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I don't think it's ever gonna be business as usual,

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it's just a new way of doing business.