Stakeholder report 2021

Exceeding Expectations for Dual Eligibles

Man in wheelchair cooks on stove

MyCare Ohio is a managed care plan that coordinates the delivery of benefits and services to Ohioans who are eligible for both Medicare and Medicaid. For CareSource, our MyCare Ohio plan firmly fits into our mission to provide better care for complex and special populations. It simplifies their member experience when navigating two often-intimidating bureaucracies. For these members especially, it’s vital that we reach for the highest standard of quality.

According to the most recent Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey that evaluates consumer satisfaction, the CareSource MyCare Ohio plan exceeded several key CMS benchmarks for both Medicare Advantage and Dual Eligible plans.

Rating of Health Care
CMS MA Benchmark: 87.3
CMS Dual Eligible Benchmark: 87.1
Customer Service
CMS MA Benchmark: 90.3
CMS Dual Eligible Benchmark: 90.2
Rating of Drug Plan
CMS MA Benchmark: 86.1
CMS Dual Eligible Benchmark: 87.0
Getting Appointments and Care Quickly
CMS MA Benchmark: 78.2
CMS Dual Eligible Benchmark: 77.7

Meanwhile, through the Ohio Department of Medicaid, the nonprofit quality-assessment firm IPRO conducted a survey of Medicaid members who receive care management through one of the state’s six Medicaid managed care plans, which include MyCare Ohio plans. The findings confirmed CareSource’s leadership in our commitment to member service.